Share your Adelphia Internet connection with your PC and Xbox using same router

Set Up Your Connection

Choose your connection type

For Adelphia Internet, we suggest you use either a direct connection or a router connection.

Note - A PC may be required to activate high-speed Internet service.

Before following any connection steps below, you should print or save an offline version of this page, as you may need to disconnect your PC from your Adelphia Internet.

Also, before following any connection steps, see your Xbox Instruction Manual for important safety information.

Direct Connection with Adelphia Internet

For a direct connection, you will need a standard Ethernet cable with RJ-45 connectors. To directly connect your hardware:

* Turn off your devices (Xbox console, cable modem, and, if you have one, your PC) before connecting any cables.
* You must disconnect your modem from its power source to turn it off.
* If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
* Connect the Ethernet out port on the cable modem to the Ethernet port on the back of the Xbox console using the Ethernet cable.
* Turn on your modem.
* Turn on your Xbox console, with no disc in the disc tray.
* From the Xbox Dashboard, choose Settings, Network Settings, and then Connect.

Your settings are now used to connect to Xbox LIVE. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox LIVE," congratulations! You are connected to Xbox LIVE. To create your Xbox LIVE account, see Account Creation, or for more information about managing your account, see Account Management.

If you need more help, read the Troubleshooting Your Connection with Adelphia Internet section of this document for more detailed information about the problem and steps you can take to fix it.

Router Connection with Adelphia Internet

To connect to Xbox LIVE with a router connection, you'll need three Ethernet cables with RJ-45 connectors and a cable router. To share with a PC, you'll also need an
Ethernet NIC installed in the PC.

To share your Adelphia Internet connection with your PC using a router:

1. Turn off your devices (Xbox console, cable router, modem, and PC) before connecting any cables.
You must disconnect your modem from its power source to turn it off.
2. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
3. Connect the Ethernet out port on the cable modem to the Ethernet in port on the cable router using an Ethernet cable.
4. Connect one of the Ethernet out ports on the cable router to the Ethernet in port on the PC NIC using an Ethernet cable.
5. Connect another Ethernet out port on the cable router to the Ethernet port on the back of the Xbox console using an Ethernet cable.
6. Turn on your devices. You should turn them on in order from the wall jack out. This means, first turn on your modem, then your router, then your PC.
7. Verify that the PC can access the Internet. If not, see the Troubleshooting Your Connection with Adelphia Internet section of this document.
8. Turn on your Xbox console with no disc in the disc tray.
9. From the Xbox Dashboard, choose Settings, Network Settings, and then Connect.

Note - With a router connection, you do not need to turn on your PC to access Xbox LIVE from your Xbox console.

Your settings are now used to connect to Xbox LIVE. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox LIVE," congratulations! You are connected to Xbox LIVE. To create your Xbox LIVE account, see Account Creation, or for more information about managing your account, see Account Management.

If you need more help, see the Troubleshooting Your Connection with Adelphia Internet section of this document for more detailed information about the problem and steps you can take to fix it.

Troubleshooting your Connection with Adelphia Internet

The network troubleshooter will automatically provide you with an error message and suggested solutions for your connection. Note the error message title (such as No Connection, Network Error, IP Conflict) to help troubleshoot the error, and follow the suggestions provided by the network troubleshooter.

For a direct or router connection, you must turn off your cable modem and disconnect it from its power source before using it to connect to Xbox LIVE. This allows your modem to provide a new IP address to your Xbox console or router.

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How to Get Excellent Internet, Using Adelphia Internet

Step 1 - Adelphia internet certainly does seem to have a lot going for it. I've been reading that you can get the cable high speed service for about twenty five dollars, give or take a few. It gets better though. From my readings on this I understand that you get some very high speed surfing capabilities. 6Mbps download speeds and 768mbps upload speeds sound terrific. Far better than the best dial up or even unlimited dial up deals. I would definitely classify this as cheap wireless when you factor in yet even more services which they offer. You get ten email accounts with each individual subscription depending on which package you choose. Adelphia cable even provides 10mb of web space at no cost and 150mb of file storage space.

Step 2 - I'm always looking for deals personally, especially when it comes to surfing value. Highspeed access with that price certainly makes for a super deal for the information highway in my opinion.

Step 3 - There are of course always cheaper deals available with lesser value as you can opt for the best dial up package or unlimited dial up service offered in your area. These will save you even more money but much lesser speeds. My opinion once again though is that if you're thinking of surfing,downloading,viewing videos,listening to audio, etc.. you really will be happiest with the fastest isp service you can afford.

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Alert Adelphia Internet did customers a timely service

Adelphia Communications Corp. doesn't often win praise on these pages, but this time the cable TV giant that serves Colorado Springs deserves some kudos for good service.

When Excite@Home shut down its Internet service last week, Adelphia was ahead of its cable industry competitors in making sure customers didn't lose their cable-modem Internet access for long. Most Adelphia customers suffered only a short disruption in their Internet service.

About 7,500 Springs residents get high-speed Internet access from Adelphia through their cable television line. The service was actually provided through Excite under a deal Century Communications Corp. made before it was acquired by Adelphia in 1999.

Adelphia, a nationwide firm based in Pennsylvania, began planning for the worst in August when Excite sought U.S. Bankruptcy Court protection from its creditors. Adelphia already operated its own Internet service called Power Link, so it began developing detailed plans to move its Excite customers over to it.

AT&T Corp., which owns 23 percent of Excite, bid $307 million to acquire the rest of the company, but creditors protested that they wanted more. They won a ruling last month to cut off Excite service to AT&T's 850,000 customers, including many in the Denver and Boulder areas whose cable provider is AT&T Broadband.

Those customers now have to wait up to three weeks to get reconnected by AT&T. In today's get-it-done-today culture, three weeks without the Internet is an eternity - especially in a home with children. You have to assume that anyone affected would sign up with a competing high-speed Internet service, either though satellite TV or telephone companies.

Admittedly, Adelphia's switchover wasn't flawless - it mailed customers the wrong software needed to connect to Power Link. That meant customers either had to download the correct software themselves from the Web (hard to do when your service provider has gone down), or pick up a new CD with the correct software at Adelphia's office.

But Adelphia extended its local office hours every night last week for customers who needed to pick up the CD. The company also put its entire 35-person Power Link technical support staff on standby to immediately respond to customers who needed assistance.

This is not to say that Adelphia is perfect. Customers sometimes must endure lengthy waits to reach customer service personnel. The company also will anger customers next month by shuffling its cable TV channel lineup for the second time in less than a year.

But remember, in Colorado Springs, Adelphia has no real competition for cable TV, because satellite TV providers have yet to offer local channels.

The difference in Internet service, on the other hand, stems directly from competition. Here, Adelphia is hardly the only game in town, so offering quality service is essential to keeping customers.

Let's hope that with the company's other products - long-distance telephone service, paging and eventually local phone service - competition will make customer service as critical a priority.

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